Product complaint reporting

To report a product complaint for a BD Product.

If you are registered for the BD portal, please log in here  with your email address and password to access the BD Customer Care Portal to submit a complaint.

If not registered, Customers, distributors and wholesalers in the U.S. and Canada who have an account with BD can register for access here.   

* Registration may take up to 24 hrs. If you need to report a complaint immediately, please contact us using the chat function or call 1-844-8-BD-LIFE (844-823-5433)

Things to Consider 

To better facilitate our investigation, please include the following information in your reporting:

• Product Name and/or Catalog Number
• Lot Number or Serial Number
• Any injuries and/or Harm?
• What is the issue you experienced?
• Is the actual sample or sample representative available? (If possible, please send affected sample)
• Contact name and phone number