A note from the Chief Quality Officer
Quality at BD
Building trust through product quality and transparency
- About
- Inspire Quality
- Quality management system
- Partners and initiatives
About
Quality is the foundation of customer and patient trust; it is at the core of what we do to provide safe, effective products and services. All BD associates are committed to a culture of quality inspired by the customers and patients we serve.
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Quality is a journey of continuous improvement
Our products touch many lives—a friend, a family member or ourselves —at BD, our 75,000 associates around the world are committed to ensuring our products and services are safe, reliable and effective.
We believe that Quality is a journey of continuous improvement that never ends. We are constantly learning and improving our processes and ways of working. For us, continuous improvement also means being transparent. It means sharing our proactive efforts to provide the highest quality products to our customers; engaging pro-actively with regulators, suppliers and industry peers; and communicating about eventual product quality issues with the public. By doing this we are improving quality transparency at BD and fulfilling our Purpose of advancing the world of health.™
Our commitment to quality inspires trust.
— David Shan, EVP & Chief Quality Officer
We will consistently provide superior products and services in pursuit of our Purpose of advancing the world of health™.
This will be achieved through customer-focused continuous improvement and maintaining an effective quality system which complies with regulatory requirements.
—Tom Polen, Chairman, CEO and President
— David Shan, EVP & Chief Quality Officer
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Inspiring a culture of quality and transparency:
On our journey to Inspire Quality, we’re working together to deliver our best work. Cultivating a culture of quality and transparency is an integral part of our Environmental, Social & Governance (ESG) strategy, Together we advance. We’re proud to have placed within the 80th percentile in our first culture of quality survey.1 Learn more about our commitment to quality and transparency in our 2021 ESG report.
Inspiring quality by design:
Our innovative products are made with the quality you can depend on. By interweaving the risk management process with product development, we’re ensuring quality through every step of the product development process.
Inspiring quality through partnership:
We partner with our customers, suppliers, transportation providers and government stakeholders to maintain the highest levels of quality, transparency and continuity as we navigate the supply chain crisis.
1 Culture of Quality survey done through Gartner. Survey completed in 2021.
Looking for Alerts and Notices?
‘Alerts and Notices’ changed to ‘Recalls and Field Actions’ to be more transparent. Get the latest product communications and sign up for automatic product alerts.
Our quality management system drives consistent compliance, ensures continuous focus on patient safety, and engages our associates on our journey towards best-in-class quality. 96% of our manufacturing sites and 93% of our design centers have a certified QMS.
Certifications and attestations
Certifications at manufacturing, design, distribution and shared service sites:
Looking for Alerts and Notices?
‘Alerts and Notices’ changed to ‘Recalls and Field Actions’ to be more transparent. Get the latest product communications and sign up for automatic product alerts.
Through our memberships in organizations and trade associations, BD works to drive quality and shape the external environment through industry-wide standards and initiatives consistent with our Purpose of advancing with world of health™.
Looking for Alerts and Notices?
‘Alerts and Notices’ changed to ‘Recalls and Field Actions’ to be more transparent. Get the latest product communications and sign up for automatic product alerts.
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AdvaMed
The Advanced Medical Technology Association advocates globally for the highest ethical standards and patient access to safe, effective and innovative medical technologies.
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Medical Device Innovation Consortium (MDIC)
The Medical Device Innovation Consortium is the only public-private partnership developed to work with government and industry stakeholders in an effort to advance solutions that promote patient access to innovative medical technologies.
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Association for the Advancement of Medical Instrumentation (AAMI)
The Association for the Advancement of Medical Instrumentation is a nonprofit organization united by one important mission—the development, management, and use of safe and effective health technology and is the primary source of consensus standards, both national and international, for the medical device industry.
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